Frequently Asked Questions
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Do you provide technical support? Absolutely. After purchasing, you will be given step-by-step instructions, updates for life and live online chat. In the unlikely event that you do have a problem, our technical support team will be happy to assist. |
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How do I pay? Payment can be made safely and securely in three ways: Moneygram Transfer, Western Union Transfer and Credit/Debit cards. If you require absolutely anonymity, we recommend using a money transfer service. |
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Do I need access to the target phone ? Yes, cell phone tracking requires you to install a small fully hidden piece of software onto the target device, the usually takes around 30 seconds. Once installed the software cannot be detected on the phone. |
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Which cell phones do you support? Cell phone tracking currently supports all Android, Blackberry and Symbian/Nokia devices. |
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Will users know that cell phone tracking is running? No, cell phone tracking is fully hidden on the target device and cannot be detected. |
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Do I need to install any specialized software on my phone ? No, you do not need to install any software on your phone, all you need is internet access on the target phone to download a small piece of full hidden software. |
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Can I cancel my subscription? Yes, you can cancel your cell phone tracking subscription at any time, there is no minimum term. |
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How do I install cell phone tracking? Full installation instructions will be emailed to you after purchasing, you can also view these instructions from your account, we also offer a live support line to help with any problems. |
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How many phones can I track? You can track one cell phone with every licence purchased, you can swap licences between phones simply by removing the application and installing it on another device. |
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I want to track more than one phone, can I do this? Yes, you can purchase as many licences as you require, we also offer discounts for bulk requirements. |
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Is cell phone tracking installed on the phone or the sim? Cell phone tracking is installed onto the phone not the sim, remember this installation is quick, simple and fully hidden. |
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Do you offer different packages? We offer one package to cover all needs, this gives full location tracking, video/picture access, all email/sms/call logs, live voice recording and contacts. |
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Can I monitor social networks? Yes, you can monitor activity on Facebook, twitter and other social networks. |
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Will cell phone tracking work in my country? We offer world wide coverage and support for cell phone tracking. |
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How do I view the tracking information? You can view all tracking information from your desktop pc/laptop/mac, you do not need to install any software, just log into your cell phone tracking account from any internet browser. |
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Do you provide any software updates? Yes, all software updates are run automatically and are free of charge for all users. |
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How do I play recordings of calls and surroundings ? Simply log into your cell phone tracking account, select the conversation/recording you wish to listen to and select the play option. |